What’s the best way to contact MoviePass?

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    Ryan

    My local theater is currently showing 9 movies. None of them are 3D, IMAX, or PLF. All of them are standard 2D showings. However, my MoviePass app shows only 3 available movies with 1 showtime apiece. I cannot get through to customer service no matter how hard I try. Any advice from anyone?

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    dgekstrom

    @Ryan I haven't heard of a problem like that before.  Usually if it's an unsupported format, the movie times will be grayed out.  I would try looking at another theater and see if you get the same results.  If you do, then you may need to restart your app.

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    Ryan

    @dgekstrom, thanks for the suggestion. I've looked at several other theaters and do not see them having the issue. I tried uninstalling and reinstalling the app. Sometimes it will populate 4 or 5 movies but then some will disappear. I used it last night at that theater for one of the movies listed and it worked fine so it's not an issue with the theater. When I email support, they just send me a link to how to check what theaters accept MoviePass. Very irritating and pretty much makes the subscription useless

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    Chris

    Now it seems that when you email support@moviepass.com it opens the ticket and it sets it to resolved instantly, no wonder why nothing is getting answered.  What a great system they have in place!! Great customer service!!!!1 KUDOS! :) :) Keep up the great work people!!

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    Carl C Tayor

    I hope everyone here paid with a credit card so that you can perform a chargeback. This is literally the reason you always use credit cards. 

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    Chris

    I will be filing a PayPal complaint on the last day of this month if I don't have the MoviePass card in my hand.

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    dgekstrom

    @Christopher I just got mine yesterday and I applied for a card on August 16th. MoviePass confirmed that there has been a delay and that most people won't get their cards until the second week in September.

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    Chris

    I applied for mine on August 15th and according to the email they sent to everyone, it stated they mail them in the orders they were received.  But ok.

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    Mary Beth Ross

    My boyfriend applied on the first day of the announcement. They have sent him an email telling him he will get his card between September 6 and 10th. They also said that the charge would be adjusted accordingly.

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    lesfatz

    I subscribed on 8/17. It is now 8/29. I have received no confirmation of my subscription. I have not received my card. Multiple attempts to contact customer service have been ignored. I recognize that i can't use the app until i get my card, that's fine.The ONLY thing they did was charge my card. After 2 weeks, these issues should have been resolved. Tell me again how patient I should be.

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    Akash

    @Leslie Fatz, same here. I subscribed on 8/17 and still waiting for my card. I email to the support/services, they mentioned that i get the card before September 5th. The app is very sub par, long weekend coming up eagerly waiting for my card to arrive. #Hope

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    lilsherman456

    I just want someone to help me recover my password

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    lesfatz

    @AKASH Good luck to you! Fingers crossed!

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    lesfatz

    I'm so confused. I keep hearing "the app is up and running" and "it shows the last 4 digits of my card". None of this is true for me. It lets me log in using my Facebook. Then as soon as I click anything within the app, it kicks me back to the first screen. When I try to log back in, it shows I'm already logged in with Facebook and won't let me log out or go forward. I've uninstalled and reinstalled so many times it's ridiculous. I just don't get it...

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    dgekstrom

    For the record, I received my card in the mail on Monday and used it without any problems Tuesday night at my local AMC.  MOVIEPASS IS NOT A SCAM!!!  People just need to be patient and stop flooding the support teams with emails and replies.  If you've already reached out to them, then hold off before you send another email.  I understand that you want answers and I did too in the beginning, but imagine how long it's going to take the support team to answer your email when they have to wade through multiple emails from the same users over and over again.

    The goal of 150,000 subscribers that MoviePass set out to achieve by late 2018 was met within the first week!  Everyone just needs to cool their jets and stop with the crazy talk about scams and reporting them to the BBB. If you are experiencing problems with using your card, chances are that it hasn't been activated properly.  Until it is, your first month will not start so you shouldn't have to worry about multiple billings.

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    lesfatz

    @dgekstrom Easy to say when you've actually received your card...lol

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    Heather

    Thank you! I was thinking the same thing.

    Get off your high horse. It's easy to tell OTHER people to be patient when YOU already have your card and your app works fine. Don't tell the rest of us we can't be pissed that we were lied to and no one from this company responds to customer support inquiries about wtf is going on. We are allowed to be upset.

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    lilsherman456

    Look, I'm not going to pretend I'm not a little pissed, at the same time everyone needs to take advice from Aaron Rodgers and R. E. L. A. X. I'm in the same situation as all of you. We spent the 10$. My card hasn't been charged for anything more. They did come out with an email, unfortunately I didn't receive it. However it did read they were flooded with subs. They messed up I'm sure they realize it. We should get cards by the end of the month, if we don't, then you can be pissed. It hasn't even been a month yet. Just hang tight. I see a movie so often. And I haven't and it's makkng me disappointed to, but I'm gonna be stoked when I get it

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    Jessie Stanek

    Hey guys, just looking for advice. I signed up when everything went crappy, so I understand that my giving this company my info and money is part of the problem. However, I just received my card and STILL cannot log in. The card did not come with any information on how to activate it, I didn't receive anything in the email explaining how to activate, and I have tried on every different social media source to reach out and try to get some sort of response. One time they immediately closed my issue as 'solved' I responded saying it most definitely was not, so they opened it, still not responding to my problem. So someone is aware that I'm looking for help, they're just choosing not to help. Any advice from people who have magically gotten their stuff to work or have been reached out would be great. I really would rather not report them because I do want to use this but it's been half a month since I first reached out and nothing has come from that. I think it's convenient that they mention their chat feature, but that literally works when you're signed in to the app. Since I can't sign in, I can't use that. So it's great that they're full of lovely catch 22's.

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    lilsherman456

    Okay, now be pissed

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    Farhaan Farooq

    Jessie, I am in the same exact boat as you. I cant log into the app, I didn't ever receive an email. All I've received is the card with no way of using it.

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    dgekstrom

    @lilsherman456 I couldn't have said it better myself.  

     

    @Heather I never said you didn't have the right to be upset, but imagine what the workload that the MoviePass team had on their hands when their subscriber base skyrocketed from 20,000 to over 150,000 within the first week.  They had hoped to hit that mark by late 2018, not within 7 days!  Their first priority was getting the app and website back up and running.  Now that have, they are wading through the thousand of emails and replies from everyone else. I'm just trying to help where I can.

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    dgekstrom

    @Jessie Stanek I too knew that I had to activate my card but I was unaware how to do so.  I found out the answer last night.  You have to go to your local theater and "check-in" to the movie you want to see.  Upon doing that, the app will prompt you to enter the last four digits of your card in order to activate it.  Once I did that, I was notified that I had 30 minutes to use the card to get my ticket.  I then went up to the box office and used the card without any problems.

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    Jessie Stanek

    @dgekstrom, so in other words, you still need to be able to log in?

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    dgekstrom

    @Jessie Yes you need to log into the app.  Are you able to log in on the website?  If it's not working, you could try resetting your password. Hopefully that helps.

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    Jessie Stanek

    @dgekstrom I've tried clearing my cache on the app and starting fresh, logging in from the website, and hitting the reset password button. I get nothing from any of those options. Not an email, just invalid credentials when attempting to log in. When I joined, I was logged in for like 2 seconds, then it crashed. So I really don't know what I can do unless their support decides to support. But who knows when that will happen. 

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    dgekstrom

    @Jessie Live Chat is available right now on the website. You could try that.

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    lilsherman456

    You have to be logged in....

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    Mary Beth Ross

    Where do you click to get to the Live Chat on the website?

     

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    dgekstrom

    @Mary Beth Ross - You'll see a little envelope in the bottom right hand corner.  If someone is available to talk, it will say Live Chat. Otherwise it will say FAQ.

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