What’s the best way to contact MoviePass?

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  • Avatar
    BS

    How to know this MoviePass is not a scam, since I did sign up I can not login and MoviePass has charged my bank credit card and their support team is not responding.

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    Carless Yen

    same here, and the app when i finally got in wont let me cancel lol

    contacting my bank and my lawyer.

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    Nam

    Same here. Take your money up front and don't respond to simple requests such as when movie cards are shipped out. Everyone cancel !!

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    Carless Yen

    i cant app wont let me

     

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    Richard Barilla

    yeah but they can say there is heavy volume thats the answer.How about saying we took your money and ran haha sucker 

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    BS

    It's so frustrating, I can't login, which left the option to file a dispute. They should not take money upfront, if they were not ready to handle the traffic or whatever the reasons they are providing to hide their faults. It's like wait for customer's money to come in, and leave the customers in jeopardy until MoviePass team figure out an excuse to your query (If they respond, which they are not).

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    BS

    ~12 days passed since registered, no response.

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    Richard Barilla

    well to be "fair" the charge on our cards could very well just be a hold untill you get your moviepass card and activate it 

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    Richard Barilla

    i did get an email saying i was registered 

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    BS

    I didn't get that either.

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    Heather

    I got no confirmation e-mail, but by credit card was charged.  No response from MoviePass on ANY platform.  Not responding to e-mails, facebook messages, chat messages, or anything else. The only thing they are taking the time to do is delete anything negative anyone says about them.

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    Catherine Reyes

    Agreeing with Heather... I had written here earlier and my comment is gone. So MoviePass has time to moderate comments here but can't be bothered to respond to my tweets/emails? I've never worked so hard to get support from a subscription service.

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    Richard Irizarry

    I'm loving that all the posts from this morning are gone. I'll give them till the end of the week. Then I'll try and cancel. Right now I've been able to force the app to get me to the input my movie pass card number screen.

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    Jasmin Singh

    I cannot login to the app on my phone, but can login here. The phone app keeps telling me to check my credentials. Ugh. Please help. 

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    Richard Barilla

    just make a new password

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    Jasmin Singh

    I reset my password three times. 

     

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    Heather

    If you just signed up, it will take a while.  The same thing happened to me. I tried to reset my password and it still didn't work.  Then I waited a few hours and tried to login and it worked fine.  Now when I'm in the app, it is completely useless and nothing works, but at least I can login.

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    Ian

    I have made many attempts to use the "Live Chat" function on the app, website, sending tweets, support emails. NOTHING HAS BEEN RESOLVED. Only answer I got from Twitter was the same thing they've copied and pasted to everyone else on Twitter. They did not address my actual question of: Where is my welcome email? Where is my card? I have not received a welcome email (check SPAM, not there), nor have I received m card. Yet I have been charged for the account.

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    Jasmin Singh

    Thanks Heather

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    Nitin Prakash Sharma

    I am able to login to my phone app, but when i tried logging here, it failed. tried reset password & login & it says email/user dont exists. It doesnot allow me to login using my moviepass account but  it allows me to login using my Google account.

    There is no way to reset password in App. anyone got reset Password workin on App.

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    Bethany Tyler

    It may be time to file a Better Business Bureau report. I"m not as aggravated about a delay in it possibly working as i am in the lack of response from the company. Good Lord people. Just post a blanket statement on your website if need be. Tell everyone you'll give them a free month later, that you're working on it or something. You're clearly able to ready these. Come up with something and respond!

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    Karen Kelley

    I have been using this service for years and I was paying $45 in Colorado to see a movie a day  and included 3d and IMAX.  I have not had issues up till now and was ticked with the AMC notice that AMC is not taking etickets but you can use your card.  I am going to try and use that today.

    My Auto debit this month dropped to 19.99 but I have had zero luck getting a response from Movie Pass.  I will say up till the last couple of days I could get someone on the phone for questions or help loading my Movie Pass Credit Card.   

    Just so your aware if this company has not responded to you and debited your account or is on auto pay and you are not receiving service you need to go directly to your bank and issue a DISPUTE and then due to bank regulations they will serve and a go between and insure you get your money back if you truly want to cancel or services promised are not provided.  The refund to your account will take place within 10 business days.  I worked in finance for 20 years so I know how this goes.  

    I think either they made a huge mistake in trying to roll out a new products/pricing and are getting overwhelmed with complaints and questions or the company is going down.  Just know your current money spent from either your credit card or debit card can be recovered by going to your bank or credit card company and filing a DISPUTE!.  

    I have enjoyed this service for years so not sure what the hell is going on now but someone really screwed up!

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    BS

    Login is still not working. Why these morons have charged customers, and now shitting to fix the issues? I am getting email updates on comments, so no matter if they are deleting it from here we have it in our mail, atleast that system of sending comment update seems is working lol

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    Jose

    Just got this email from movuepass: To the MoviePass Community,

    We’ve been blown away with all of the excitement surrounding our new $9.95 unlimited plan. Though we anticipated a high level of interest, we received an unprecedented volume of traffic: so much so, it completely crashed our servers. Last week, MoviePass was the #1 consumer news story in the world.

    To meet this demand, our production facility has rapidly increased capacity. Currently, you should expect to receive your card around September 6-10th. If you signed up Tuesday, August 15th or Wednesday, August 16th, expect it sooner. Orders are being fulfilled in the order in which they are received. We apologize for the delay. Your account will not activate until you’ve received your MoviePass card and your billing date will be adjusted accordingly.

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    Jose

    So this is good news at keast to me it is!!

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    BS

    so they charged our credit card, our login is not working and it is a good news to wait another month expecting there won't be any issue receiving the card? How come it's a good news???? In which world you wait for a month without any confirmation or response from a company who has charged you and not responding? On what assurance you are saying they will respond to adjust the billing date when they are not responding now after charging money to customers??

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    Michael Schmelzer

    I cant even find the Chat are, can anyone help me on that?

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    Heather

    There is no chat feature. It's an automated system. When you try to start a chat, it just send you a message that you should email support. And when you email support, they ignore it. I have been waiting for a response for a week now. Good luck.

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    dgekstrom

    MoviePass phone number is (877) 646-2892.  Please keep in mind that they just got the website and app working again so they are trying their best to answer all the questions and concerns that many subscribers have. The week the drop in price went into effect, MoviePass went from 50,000 to over 150,000 subscribers overnight. Just be patient, they will get back with you.

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    Mary Beth Ross

    I can't find the chat feature, but there has been a chat feature in the past. I think they can take it down when they want to. They took it down last time something went really wrong. They didn't answer the phone for a few days that time either - but not for as long as this time. That time, the problem eventually (and pretty quickly) cleared up, and I expect it to eventually get cleared up this time too. For me, the problem is I can't go see movies (using the card) because it's not working. Is this happening to anyone else? The app's working but when I get to the ticket counter the card's not paying anything. (However, I can't find the chat, and if it was working, I couldn't use it).

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