Can I place a hold on my account?

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13 comments

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    Brian Puff

    Getting spammed like crazy. How do I stop this?

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    Dan Bell

    I can't cancel my account via the app.  This is becoming the worst experience I have ever had with a company that offers a monthly service.

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    arthurabramov89

    Why aren't they responding?

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    Dan Bell

    I just read an article today that the company only has 9 employees.  They had no idea this many people were going to sign up.  So they are trying to hire people now to meet up with the demand.  

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    arthurabramov89

    Dan, are you one of the employees? i have an issue with the app, I am getting charged and i see the date, however the card didn't come, I sometimes see a movie pass card number, and then when I try to use it, it doesn't work and says i need to order a card. I tried to use etickets at several theaters in NYC and it didn't work at all. can you please help?

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    arthurabramov89

    I tried for days and no one seems to reply.

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    Dan Bell

    I am not an employee.  I too am having issues.  I signed up an in-law and didn't realize a smart phone was required.  I can't even cancel through the app.  It seems waaaay short sighted to think if you were going to lower the cost of watching 30 movies a month to $10 and not think you were going to get an influx of new users and new problems.

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    arthurabramov89

    Dan, Why do you think they take away peoples ability to call them or chat with them? It would be a lot easier than think we are being scammed. Waiting in a long line is still better than not being offered a line to stand in. Do you have the subscription for $10? Does it work for you? Do you think I am having the issues because i didn't receive the card itself?

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    rvtrad

    I have enjoyed Moviepass for over two years.  You can only use the services when you receive the physical card through the mail.

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    Dan Bell

    @rvtrad So maybe you can answer my question.  Do you need to use the app along with the card to use it?  Or can you just walk up to the counter and purchase a movie with the card?

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    rvtrad

    Dan Bell, You need the app to check in to the desired movie and time.  That action prompts Moviepass to load the amount of money for your ticket onto your card.  Then you can tell the cashier which movie you wish to see, she swipes your card and gives you your ticket.  Pretty simple!

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    Dan Bell

    Thanks @rvtrad

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    Jose

    I created a facebook group called movie pass chatter come join us. There are 22 of us now.

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