To the MoviePass Community,
Thank you so much for your patience as we work to get MoviePass cards out as quickly as possible. If you’re waiting for your MoviePass card to arrive in the mail, there are 4 questions that you most likely are asking:
1. When will I get my card?
2. Why is it taking so long?
3. What will you do to improve this for the future?
4. Will I be charged while I am not using the card?
Let us answer those for you.
You should be receiving your card shortly. We have confirmed that all back orders and new orders will be filled in the next 10 days at the latest. We are sending emails when your card ships to let you know that it’s on the way.
When we changed our prices, we had no idea how overwhelming the response would be from customers and the press. In fact, we were told that the announcement was the #1 trending consumer news article in the world. Our membership grew by 2300% in 6 weeks.
What have we done to ensure we don’t fall behind again? We have massively stocked our card inventory to prevent having backlogs in the future and have additional facilities pressing cards. We have tripled the size of our Customer Service team to be able to respond to needs quicker. We are completely updating our CS tools to make it easier to respond in a timely manner.
How billing works
Your first payment happens when you subscribe. After that, you will not be billed again until 1 month after you activate your MoviePass card or you purchase a movie ticket through MoviePass’ e-ticketing feature. You can attend these e-ticketing theaters immediately upon sign-up even if you have not received your card. Your account will begin when you make your first e-ticket reservation and that will set your billing date. E-ticketing is at the theater chain's discretion. Currently, Goodrich Quality Theaters, Studio Movie Grill, and MJR offer e-ticketing. If you wish to have e-ticketing at theaters near you let the theater know. We will do everything possible to get those theaters live with e-ticketing as soon as possible.
We look forward to you seeing many movies with us and being part of our rapidly growing community.
The MoviePass Team